Commercial transport is always a gamble. You never know exactly what youâ€™re going to get. Unless youâ€™re flying first class, chances are good youâ€™ll experience at least one inconvenience along your travels.
However, there are a select few airlines that will go out of their way to ensure ultimate customer satisfaction. One such airline, Southwest Air, recently took it upon themselves to assist a traveler who left her bridesmaidâ€™s dress behind and people are cheering.
Taylor Kenneyâ€™s friend is a bridesmaid in another friendâ€™s wedding in Costa Rica, but she forgot her dress in Houston. In a panic, she tweeted at Southwest Air for help.
Taylorâ€™s hopeful plea started getting a bunch of retweets and likes until it finally caught the attention of Southwest Air.
Before long, Southwest Air stepped in to help and even shared photos of the dress being dropped off at Hobby.
Southwest Air also provided followers with tracking information so they could watch the dressâ€™s journey.
And finally, it arrived in Costa Rica.
Needless to say, people loved the entire story.
And Southwest Airlines shared this statement with KHOU 11:
â€śWhen we saw the call for help on Twitter @southwestair, we knew we had to say yes to the dress! Our social team jumped into action and coordinated with our local Houston Team to meet a friend of the bridesmaid in time to get the dress on a flight to Costa Rica today. This bridesmaid story has a happy ending, and we’re thrilled to play a part in making this special day a success. Cheers to the happy coupleÂ—and one relieved bridesmaidÂ—from the LUV airline!â€ť
Thatâ€™s the customer service we like to see!