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Southwest Air Actually Flew This Bridesmaid’s Dress To Her After She Forgot To Pack It

Commercial transport is always a gamble. You never know exactly what you’re going to get. Unless you’re flying first class, chances are good you’ll experience at least one inconvenience along your travels.

However, there are a select few airlines that will go out of their way to ensure ultimate customer satisfaction. One such airline, Southwest Air, recently took it upon themselves to assist a traveler who left her bridesmaid’s dress behind and people are cheering.

Taylor Kenney’s friend is a bridesmaid in another friend’s wedding in Costa Rica, but she forgot her dress in Houston. In a panic, she tweeted at Southwest Air for help.

@taylorkenney7

Taylor’s hopeful plea started getting a bunch of retweets and likes until it finally caught the attention of Southwest Air.

@SouthwestAir

Before long, Southwest Air stepped in to help and even shared photos of the dress being dropped off at Hobby.

@SouthwestAir

Southwest Air also provided followers with tracking information so they could watch the dress’s journey.

@SouthwestAir

And finally, it arrived in Costa Rica.

@SouthwestAir

Needless to say, people loved the entire story.

And Southwest Airlines shared this statement with KHOU 11:

“When we saw the call for help on Twitter @southwestair, we knew we had to say yes to the dress! Our social team jumped into action and coordinated with our local Houston Team to meet a friend of the bridesmaid in time to get the dress on a flight to Costa Rica today. This bridesmaid story has a happy ending, and we’re thrilled to play a part in making this special day a success. Cheers to the happy couple—and one relieved bridesmaid—from the LUV airline!”

That’s the customer service we like to see!

h/t BuzzFeed

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Written by Emily Burns

Writer and editorial specialist based out of Austin, TX.