Parenting is no easy feat, as I’m sure any mom or dad will tell you. Raising kids is a balancing act that requires endless patience and compromise. Mother of two, Jessica Nash Donnahoo is no stranger to the trials of parenthood and recently encountered an employee who went above and beyond to help her get through the day.
Jessica Nash Donnahoo is a part-time nurse raising two children—a three-year-old Sailor and two-year-old Sunny.
Sailor is Jessica and her husband Drew’s adoptive son who was born with two rare brain defects that caused him to be blind.
“My son was born with two rare, unrelated brain defects: Optic Nerve Hypoplasia, or ONH, which means his optic nerves didn’tfully form in utero and he is blind as a result. The other is a Chiari Malformation. Sailor also has a seizure disorder. We have a team of pediatricians, neurologists, endocrinologist, ophthalmologist, and gastroenterologist who help follow his health closely,” Jessica told BoredPanda.
Due to his condition, Sailor has several sensory issues which make it difficult for him to communicate his needs.
“Sailor has several developmental delays and is unable to communicate his needs, such as hunger, pain, etc. I try to meet all of his needs but, like any toddler, he is just sometimes unhappy,” Jessica said.
One morning, while a technician was visiting the home, Sailor was having an especially tough time.
His screaming and crying wore down an already overwhelmed Jessica who was trying to take care of his sister.
The technician, Robert from Spectrum, did his best to help the overtaxed mother.
Robert even picked Sailor up and held him as he worked on their internet to keep the little boy from getting upset. “He snuggled him close while I folded laundry. It was a huge relief to this tired momma,” Jessica said.
Jessica was beyond grateful for Robert’s generosity and took to Facebook to sing his praises as well as petition Spectrum to give him a raise.
Dear Spectrum Internet,Today your technician Robert came to our home to upgrade our internet and help us start up TV…
Her post reads:
Dear Spectrum Internet,
Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day. When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma. Robert could have walked in, rushed, and left but instead he saw aneed greater than internet and met it. That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness.
Jessica went on to explain why Sailor had been so unhappy on this particular morning.
“Due to his blindness, Sailor has sensory issues and does not have a normal sleep/wake cycle. This means he can get very overwhelmed by certain noises and situations. He also often wakes up all through the night because he doesn’t know if it’s day or night. He had been up all through the night before this day,” she said.
It wasn’t long before Spectrum and Robert himself reached out to the grateful mother to thank her for her kind words.
“Rob actually works for a subcontractor but the VP of Spectrum Enterprises called me directly to thank me for the post and to report that they’re proud of Rob’s choice to step in and help with my son! The VP also has a special needs child and was touched by Rob’s act of kindness,” Jessica said.
And people were in love with the wholesome exchange.