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Grateful Mom Praises Employee After He Went ‘Above And Beyond’ To Comfort Her Autistic Daughter

Anyone who has ever worked in customer service knows that dealing with people isn’t always the easiest job in the world. However, there are some employees who really go above and beyond the call of duty. Take this young man, for instance, who recently went out of his way to comfort an autistic girl who became overwhelmed while shopping.

People are praising a UK employee after the mother of an autistic shopper thanked him for going ‘above and beyond’ to help them.

18-year-old Jacob Tayler works at Clarks shoe shop every Saturday. Recently, after completing a shift, he received a “celebration alert” from the store.

Tayler was given the alert after a grateful customer emailed Clarks to commend the teen’s service to herself and her autistic daughter.


The email read:

“My daughter is autistic. She wanted to come in and try shoes but once in your store had a sensory overload. Jacob came over and really kindly asked if he could help to which I answered ‘yes please’. He didn’t mention or acknowledge the situation but just sat on the floor and started talking to my daughter. He gently tried shoes on her and explained why they would feel different and in time they would soon feel ok. He sat patiently while she cried and I had to rock her and carried on when she was ready without any fuss and he didn’t once make us feel like we were taking too long or being a nuisance.”

Jacob’s father James Tayler later shared his son’s celebration alert on Twitter.

His caption reads: “I’m ridiculously proud of both of my children, but my 18-year-old son was presented with this at his Saturday job yesterday and I might be a little choked up.”

It wasn’t long before the tweet went viral, garnering more than 104,000 likes.

And people were eager to applaud Jacob’s kindness.

h/t: BBC News

Written by Emily Burns

Writer and editorial specialist based out of Austin, TX.